We are based in North Carolina, USA and we ship to the US using UPS.
We ship to international destinations using the US Post Office instead of UPS. The rates are lower and *customs brokerage* fees do not get charged with USPS.
We accept returns on unused items up to 30 days from receipt of the merchandise.
YES, WE SHIP TO APO ADDRESSES! Our website does not support it automatically yet, however. What you can do is place your order and put in a "regular" US address (in order to get it past our system). In the "comments" section of the order, just put in the correct APO address. For APO shipments: the shipping quote you will receive via the website will be an incorrect UPS quote. We will use USPS and manually adjust the shipping. The shipping cost is typically
a couple of dollars higher than the quote that you will see (but is sometimes less - especially on light packages). We are always happy to get you an exact quote and double check with you that it is OK before charging and
shipping your order if you want to. Please note in the comments section of the order if you need an exact quote before we process the order.
HAWAII AND ALASKA CUSTOMERS! We can also ship to your states using US Post, which is usually about half the cost of UPS. Again, our shopping cart does not directly support this. So please place your orders using the UPS shipping option, put a note in the comments section of the order that says you wish to use US Post, and we will manually charge you the US Post rate.
